If you run a Hotel then it means that you will indeed meet all sorts of people, some of course will be very nice and a true delight to meet, others will be complete twats. One such example of the latter category involves a review on Trip Advisor for the following hotel …
A Mr Pat Houlihan who stayed had a rather bad experience, and so he was sufficiently motivated to leave the following rather negative review …
Wow … staff who were rude, so much so that Mr Houlihan had never experienced anything like it before, what could have possibly happened to motivate such a negative review?
Turns out that there was a story behind this review, a few rather interesting facts had not been taken into consideration by Mr Houlihan, and so the manager decided to reply to the above as follows …
Lesson for the day: A bad review need not imply a bad hotel, it can also be the result of the guest being a complete twat.
Did this really happen? Well, if curious, you can find the review here.